Frequent Answer and Question

​

Can I convert my rebate into cash or cash voucher?
No, the rebate amount cannot be converted into cash or cash voucher.

​

How do I update my account details?
For currently you only able to edit name, profile picture and payment mode. You may sign in to your account and edit at “My Profile”.

To change your phone number, please email us at info@wahleegroup.com.my.

​

Are there any fees that I need to pay to use the Rebate Plus?
No, there is no fees imposed for using Rebate Plus.

​

Where can I check my rebate status?
You may tap on “My Rebate”, all the rebate details are there.

​

Can I remove my primary method of payment?
Yes, you can. Just tap on “Card Management” and tap the card that you wish to remove, you can un-tick the “Primary Card” column or you can delete the card details as well.

​

What are the payment methods for Rebate Plus?
For currently we only accept credit / debit card.

​

How long is my Rebate valid for?
Maximum validity is 6 months and you always can check your rebate status inside the app

​

Is my personal information safe?
WLG assures that your personal information will not be shared or sold to any other parties, in accordance with PDPA Act. You may read about our privacy policy form.

​

Cancellation & Refund Policy
You cannot cancel any transaction that you made, please request our staff to help on this refund process. A processing fee of 2% per transaction will be incurred unless there was defective from ours side.

 

All the refund will reflected in 7-14 working days from the refund submission date if the refund is valid and approved. All refund only eligible for transactions made via credit/ debit card and rebate purchase cannot be refunded in Cash.

​

Please do take note that, all refund valid for Malaysia bank holder only.

For further assistance, please contact Wah Lee Group Careline at;

1. Facebook @wahleegroup

2. Email to info@wahleegroup.com.my

3. Telephone 1300-22-3118 / 04-5541398 (9.00am to 6.00pm, Monday to Friday)